A deeper look into some of the work we are doing within our office and across the state!
GOING DIGITAL: Paving the Way for the Digitization of Decades of Files
With files dating back to the ‘80s and a retention policy that requires the Office of Waste Management to keep all finalized documents forever, available space is running out. Kelly Owens, a supervising engineer, spent her time with the Innovation League brainstorming ways to digitize the files, both to alleviate space concerns and make the materials more easily accessible.
LOW-COST, NO-COST & DOABLE: IMPROVING THE RIDOH CUSTOMER SERVICE EXPERIENCE
“If someone’s taking the time to bus, walk or drive to the department, pay to park at a meter and made their way into the building, then they deserve the fastest, quickest service possible.” When tasked with creating his Innovation League project, Mike Simoli of the Department of Health knew he wanted to focus on customer service. Joined by his colleague Leah McPhail, the two focused on finding “low-cost and no-cost, doable solutions” that would improve the on-site experience at the department.
MAKING IT HAPPEN: USING BEHAVIORAL SCIENCE TO SIMPLIFY UNEMPLOYMENT INSURANCE
When people call into the Department of Labor and Training’s (DLT) unemployment insurance call center, they’re usually not calling to actually file their unemployment insurance claim. Instead, explains Jessica Johnson, 80 percent of the calls are related to troubleshooting problems encountered during the filing process. Jessica clearly saw an issue there, and throughout her time in the Innovation League, committed herself to solving it.
“Why Don’t We Do That?” Exploring New Approaches to Improve School Attendance
Waking up early is hard. As a school principal, engaging chronically absent students is even harder. Sarah Whiting, an Educator Quality Specialist, from the Rhode Island Department of Education (RIDE) is hoping to simplify that task and give local principals the tools they need to improve attendance at their schools.